UserEcho changelog
We post info about UserEcho improvements and updates here. To see latest updates order comments by Newest first. Follow or vote for this topic to stay in touch.
Replies 138
Sergey Stukov co-founder
We have applied settings to our servers to prevent new discovered
SSL V 3.0 POODLE Vulnerability
http://nginx.com/blog/nginx-poodle-ssl/?utm_source...
SSL V 3.0 POODLE Vulnerability
http://nginx.com/blog/nginx-poodle-ssl/?utm_source...
Sergey Stukov co-founder
New feature:
Forward any email to UserEcho.
Did a customer send a question to your personal email? Forward it to UserEcho to instantly create a ticket, and manage all of your support requests in the same system.
Forward any email to UserEcho.
Did a customer send a question to your personal email? Forward it to UserEcho to instantly create a ticket, and manage all of your support requests in the same system.
Vladimir Mullagaliyev co-founder
New feature:
Data export - one click backup.
Now all paid clients are able to export their project's data to JSON format in one click. More information in our knowledge base article "How to export project data?".
Data export - one click backup.
Now all paid clients are able to export their project's data to JSON format in one click. More information in our knowledge base article "How to export project data?".
Sergey Stukov co-founder
New feature:
We have added integration with Hipchat
more details here http://feedback.userecho.com/topic/533169-hipchat-...
We have added integration with Hipchat
more details here http://feedback.userecho.com/topic/533169-hipchat-...
Sergey Stukov co-founder
New feature: Ability to leave private comments from email
Forward notification regarding existing ticket activity to your support address that managed by UserEcho and your reply will be added as a private comment for your staff.
Forward notification regarding existing ticket activity to your support address that managed by UserEcho and your reply will be added as a private comment for your staff.
Sergey Stukov co-founder
New feature:
We have added integration with Slack
more details here http://feedback.userecho.com/topic/535509-slack-integration/
We have added integration with Slack
more details here http://feedback.userecho.com/topic/535509-slack-integration/
Sergey Stukov co-founder
New feature:
We have added ability to invite additional users to participate on the Helpdesk tickets.
more details here http://feedback.userecho.com/topic/549520-invite-multiple-users-to-collaborate-on-the-helpdesk-ticket/
We have added ability to invite additional users to participate on the Helpdesk tickets.
more details here http://feedback.userecho.com/topic/549520-invite-multiple-users-to-collaborate-on-the-helpdesk-ticket/
Sergey Stukov co-founder
New feature:
We have added ability link external CSS files to your UserEcho community via LINK tag, this will allow to use custom fonts for your community for example.
We have added ability link external CSS files to your UserEcho community via LINK tag, this will allow to use custom fonts for your community for example.
Old version:
New version:
1) Now actions is always visible
2) Action panel doesn't overlap other elements.