UserEcho changelog

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Sergey Stukov co-founder
  • updated

We post info about UserEcho improvements and updates here. To see latest updates order comments by Newest first. Follow or vote for this topic to stay in touch.

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1
Vladimir Mullagaliyev co-founder
We have added two new methods in our REST API:
1. Create new category http://userecho.com/dev/api/forums/categories/create
2. Create new tag http://userecho.com/dev/api/forums/tags/create
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Sergey Stukov co-founder

We have released brand new remarkable web-live-chat client for the support agents. It has been completely rewritten and now has more features.
http://blog.userecho.com/topic/767909-new-live-chat-client-released/

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2
Sergey Stukov co-founder
+ Added Ticket IDs to the help desk requests
+ Semi private comments
+ Custom fields - added related comboboxes
+ Canned responses
+ Performance optimisations

more details here
http://blog.userecho.com/topic/619853-userecho-latest-updates/
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2
Vladimir Mullagaliyev co-founder
 New feature:
We have added related comboboxes in the custom fields. Now you are able to add custom combobox field which will change item list if other field value changed.
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Sergey Stukov co-founder
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Sergey Stukov co-founder
 New feature:
We have added integration with Kato
more details here
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Vladimir Mullagaliyev co-founder
New feature: Manage users settings.
Project's admin with a "manage project" access rights are able to edit user's profiles (display name, email, password, custom fields, etc) and merge user's accounts with the same email. Open  User's profile->Common settings.
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Vladimir Mullagaliyev co-founder
 New feature:   API -> requests on behalf of another user.
Now you are able to request API methods on behalf of your project's users. More information here http://userecho.com/dev/api/reference/
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Sergey Stukov co-founder
 New feature:
We have added ability link external CSS files to your UserEcho community via LINK tag, this will allow to use custom fonts for your community for example.
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Sergey Stukov co-founder
 New feature:
We have added ability to invite additional users to participate on the Helpdesk tickets.
more details here  http://feedback.userecho.com/topic/549520-invite-multiple-users-to-collaborate-on-the-helpdesk-ticket/

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