UserEcho changelog
We post info about UserEcho improvements and updates here. To see latest updates order comments by Newest first. Follow or vote for this topic to stay in touch.
Replies 138
Sergey Stukov co-founder
New feature: Ability to leave private comments from email
Forward notification regarding existing ticket activity to your support address that managed by UserEcho and your reply will be added as a private comment for your staff.
Forward notification regarding existing ticket activity to your support address that managed by UserEcho and your reply will be added as a private comment for your staff.
Sergey Stukov co-founder
New feature:
We have added integration with Hipchat
more details here http://feedback.userecho.com/topic/533169-hipchat-...
We have added integration with Hipchat
more details here http://feedback.userecho.com/topic/533169-hipchat-...
Vladimir Mullagaliyev co-founder
New feature:
Data export - one click backup.
Now all paid clients are able to export their project's data to JSON format in one click. More information in our knowledge base article "How to export project data?".
Data export - one click backup.
Now all paid clients are able to export their project's data to JSON format in one click. More information in our knowledge base article "How to export project data?".
Sergey Stukov co-founder
New feature:
Forward any email to UserEcho.
Did a customer send a question to your personal email? Forward it to UserEcho to instantly create a ticket, and manage all of your support requests in the same system.
Forward any email to UserEcho.
Did a customer send a question to your personal email? Forward it to UserEcho to instantly create a ticket, and manage all of your support requests in the same system.
Sergey Stukov co-founder
We have applied settings to our servers to prevent new discovered
SSL V 3.0 POODLE Vulnerability
http://nginx.com/blog/nginx-poodle-ssl/?utm_source...
SSL V 3.0 POODLE Vulnerability
http://nginx.com/blog/nginx-poodle-ssl/?utm_source...
Sergey Stukov co-founder
We improved comment actions panel.
Old version:
New version:
1) Now actions is always visible
2) Action panel doesn't overlap other elements.
Old version:
New version:
1) Now actions is always visible
2) Action panel doesn't overlap other elements.
Vladimir Mullagaliyev co-founder
Now you are able to filter API requests by common fields (id, creation date, status, etc.).
More information is available here http://userecho.com/dev/api/reference/
More information is available here http://userecho.com/dev/api/reference/
Vladimir Mullagaliyev co-founder
Information about topic update date and user is improved and user's mini-profile added.
1. Old version:
2. New version with date of topic creation and information about user who update it.
3. User's mini-profile. Keep mouse for 1 second on user's name.
1. Old version:
2. New version with date of topic creation and information about user who update it.
3. User's mini-profile. Keep mouse for 1 second on user's name.
We have added integration with Slack
more details here http://feedback.userecho.com/topic/535509-slack-integration/