UserEcho changelog
We post info about UserEcho improvements and updates here. To see latest updates order comments by Newest first. Follow or vote for this topic to stay in touch.
Replies 138
Sergey Stukov co-founder
We have released brand new remarkable web-live-chat client for the support agents. It has been completely rewritten and now has more features.
http://blog.userecho.com/topic/767909-new-live-chat-client-released/
Sergey Stukov co-founder
+ Added Ticket IDs to the help desk requests
+ Semi private comments
+ Custom fields - added related comboboxes
+ Canned responses
+ Performance optimisations
more details here
http://blog.userecho.com/topic/619853-userecho-latest-updates/
+ Semi private comments
+ Custom fields - added related comboboxes
+ Canned responses
+ Performance optimisations
more details here
http://blog.userecho.com/topic/619853-userecho-latest-updates/
Vladimir Mullagaliyev co-founder
New feature:
We have added related comboboxes in the custom fields. Now you are able to add custom combobox field which will change item list if other field value changed.
We have added related comboboxes in the custom fields. Now you are able to add custom combobox field which will change item list if other field value changed.
Sergey Stukov co-founder
New feature:
We have added Canned responses feature to the our Helpdesk (Ticketing system)
http://feedback.userecho.com/topic/582343-using-canned-responses/
http://userecho.com/overview/helpdesk/
We have added Canned responses feature to the our Helpdesk (Ticketing system)
http://feedback.userecho.com/topic/582343-using-canned-responses/
http://userecho.com/overview/helpdesk/
Vladimir Mullagaliyev co-founder
New feature: Manage users settings.
Project's admin with a "manage project" access rights are able to edit user's profiles (display name, email, password, custom fields, etc) and merge user's accounts with the same email. Open User's profile->Common settings.
Project's admin with a "manage project" access rights are able to edit user's profiles (display name, email, password, custom fields, etc) and merge user's accounts with the same email. Open User's profile->Common settings.
Vladimir Mullagaliyev co-founder
New feature: API -> requests on behalf of another user.
Now you are able to request API methods on behalf of your project's users. More information here http://userecho.com/dev/api/reference/
Now you are able to request API methods on behalf of your project's users. More information here http://userecho.com/dev/api/reference/
Sergey Stukov co-founder
New feature:
We have added ability link external CSS files to your UserEcho community via LINK tag, this will allow to use custom fonts for your community for example.
We have added ability link external CSS files to your UserEcho community via LINK tag, this will allow to use custom fonts for your community for example.
Sergey Stukov co-founder
New feature:
We have added ability to invite additional users to participate on the Helpdesk tickets.
more details here http://feedback.userecho.com/topic/549520-invite-multiple-users-to-collaborate-on-the-helpdesk-ticket/
We have added ability to invite additional users to participate on the Helpdesk tickets.
more details here http://feedback.userecho.com/topic/549520-invite-multiple-users-to-collaborate-on-the-helpdesk-ticket/
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2. Create new tag http://userecho.com/dev/api/forums/tags/create