UserEcho changelog
We post info about UserEcho improvements and updates here. To see latest updates order comments by Newest first. Follow or vote for this topic to stay in touch.
Replies 138
Vladimir Mullagaliyev co-founder
Fix: The "pointer" cursor removed from tags for users. Also we've changed behavior to delete tag. Now support agents will see the "X" icon in the tag when they move cursor over. This icon allows to remove the tag from the topic.
Sergey Stukov co-founder
New feature: We have added to see count of assigned topics to each agent on the agents statistic page.
You can see it here Statistics->Support agents
New feature: We have added new sort mode for topics in the agent interface: From oldest to newest.
Vladimir Mullagaliyev co-founder
New feature: Integration with VK (vk.com) private messages.
Now you can receive VK private messages as Helpdesk tickets and reply directly from UserEcho interface. Find out this option in your Project settings -> Integrations -> Social networks -> VK.
Vladimir Mullagaliyev co-founder
New feature: Support agents are able to see exact user's votes voted for specific idea.
Now support agents are able to see how many votes user posted for specific idea and haw many votes left. Find out this option in User's profile->Voted topics.
Vladimir Mullagaliyev co-founder
New feature: Support agents with "manage users" access rights are able to mark user's email as verified.
Now support agents with "manage users" access rights are able to mark any user's email as verified to force user access to private forum with no verification. Find out this option in User's profile->Admin actions.
Vladimir Mullagaliyev co-founder
New feature: Notification about new user registration.
Now agents with "manage users" access rights are able to subscribe to "new user registration" notifications. Find out this option in your Profile->Notifications.
Vladimir Mullagaliyev co-founder
New feature: Google tag manager integration.
Now you can add your Google Tag Container in one click. Go to your Project settings -> Integrations -> Analytics -> Google tag manager and add your Container ID.
Vladimir Mullagaliyev co-founder
New feature: Change time to edit topic/comment by author.
Now you can change time to edit topic/comment by author. Also you can change if author can delete his topic/comment or edit only.
The settings are available in your Project settings->Forum common settings.
Vladimir Mullagaliyev co-founder
New feature: Enable moderation for public messages of specific user.
Now you can enable moderation for all public messages of specific user. Go to the user profile or "Users" section in your project settings. Also this parameter is available to setup via SSO.
New feature: New actions in the "Users" section.
Now you can do some actions with users directly from "Users" section:
- Enable moderation for all public messages of selected user
- Block user
- Delete user
Improve: SAML debugging improved.
We've improved our SAML integration response when error was occupied. For now you will be able to see description of last error and a link to return back to the page to try again.
And, of course, feel free to contact us if you need any help during integration.